TechShield certified technicians receive comprehensive, ongoing training, on the latest Conference IP technologies and applications. Our on site lab ensures our certified technicians are fully familiar with equipment features, nuances and application scenarios. Our extensive technical lab: • promotes full familiarity with any equipment our   technicians will encounter in the field • uses identical equipment to resolve problems   and provide faster and more cost-effective    return to service • provides timely direct access to advanced levels    of manufacturer support for escalation issues Our work-to-completion commitment means we stick with your problem until it is resolved to your satisfaction.