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Minimal Downtime Keeps you up and running
While manufacturers offer generous warranties on most equipment, including equipment replacement, the average turnaround time of 30 days is not satisfactory for an enterprise that has adopted conferencing over IP technology as a critical component of their corporate communications system.
TechShield support programs offer you overnight, next-business day advance replacement. You’re up and running again with minimal interruption of operations
On-site service offerings are available to provide enhanced support to locations without the time or local technical expertise to address the issue.
In short, TechShield can keep you up and running, 24/7.
With TechShield you get:
Quick Answers
Software Updates
24-Hour Test Facility
Quick Answers
When you need help with a sophisticated piece of equipment or network that drives the mission-critical conferencing functions of your enterprise, you need to know that there’s a responsive performer at the business end of your service plan.
Unlimited telephone support throughout your workday
• Access our technical support hotline during local business hours, Monday through
Friday (excludes holidays)
• 24x7x365 help desk available at extra charge
Online Access
• Instant access to product and service information, including technical bulletins,
software patches and drivers, and training information
Software Updates
While software updates are rarely free in the industry, when you’re covered by a TechShield support plan you always have free access to current software updates and upgrades.
• Assistance in performing the upgrade is only a phone call away and, if given remote
access, we will even perform the upgrade for you
• For a fraction of the cost of a single upgrade (typically thousands of dollars), a
TechShield support plan pays for itself in a single incident and will cover you as
many times as needed during the life of the plan
24-Hour Test Facility
TechShield has test systems running constantly so a test call is always at your disposal, allowing you to ensure that your system can see and hear the far end. This proactive ability can identify problems before they become disruptive and can provide you great peace of mind.
• Verify installation or confirm operability prior to a video conference
• Continuous motion and sound sources enable quick, easy confidence checks any
time of day or night
• Face to face testing can also be scheduled during local business hours
(excluding holidays)
• 24x7x365 remote support is also available at additional cost
See how the TechShield Difference holds up with the competition. |
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